Frequently Asked Questions
General
What is After Smile?
After Smile is an online store based in Peshawar, Pakistan, offering fashion, mobile accessories, home & kitchen, and health & beauty products.
Do I need an account to shop?
No, you can checkout as a guest, but creating an account allows faster checkout and order tracking.
Are your products genuine?
Yes, we source high-quality, authentic products from trusted suppliers.
Do you have age restrictions?
Yes, customers must be 18+ to purchase certain products.
Can I contact After Smile for bulk orders?
Currently, we do not accept bulk or wholesale orders.
Shipping & Delivery
What are the delivery times?
Orders within Pakistan take 3–7 business days, depending on location.
Which courier partners do you use?
We ship via Postex, Leopad, and TCS.
Do you provide tracking?
Yes, tracking details are sent via WhatsApp.
Is shipping free?
Yes, on orders above PKR 10,000.
What if my order is delayed or lost?
Contact us immediately at zksmile96@gmail.com, and we will help resolve the issue.
Payment Related
Which payment methods do you accept?
JazzCash, EasyPaisa, Bank Transfer, and Phone Pay.
Is Cash on Delivery (COD) available?
Yes, COD is available but requires verification over a call before the order is shipped.
Are my payment details secure?
Yes, we follow standard security measures to protect your payment information.
Returns & Refunds
What is the return period?
You have 7 days from delivery to request a return.
Are there any items that cannot be returned?
Personal care items are non-returnable.
How are refunds processed?
Refunds are issued to your original payment method within 5–7 business days after we approve your return.